Free Shipping & Free 30-Day Returns
Soft, low pile, non-toxic surface magically causes liquids to bead up so you can simply wipe them away. Yes, coffee and red wine too.
Free of harmful chemicals and perfect for those with children or pets. Our low pile rug is hypoallergenic and limits collection of pet hair and dust.
Care:
Specs:
We provide worldwide shipping.
We offer free shipping for all oder.
On average, merchandise is produced and shipped from our facility 1-2 business weeks after purchase.
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Yes, we’ll email one out to you. We know how important it is for our customers to be informed about their order, so we’ll send it to you as soon as possible. Once you’ve got your tracking number, your order should arrive within a few days.
If you still haven’t received a tracking number within 14 days of your order, please email us.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact email us, and we’ll update you about the status of your order.
Yes, of course.
However, please be aware that we are unable to offer compensation for late delivery in these circumstances. These situations occur when the shipping address is wrong or incomplete. If this is due to an error on our part, we’ll reimburse you the shipping fee, and then resend the parcel. However, if we were provided with the wrong information at checkout, we cannot offer any reimbursement. We will of course re-ship your order once you’ve provided us with your correct address.
If your order has been returned to sender, all you need to do is contact us to arrange for it to be re-shipped. We’ll ask for a new shipping address, and we might ask for a contact number so we can make sure it reaches you this time.
At Ruggaro, customer satisfaction is our top priority. We want you to feel confident shopping with us and enjoy every rug you purchase. Please review our return policy carefully as rugs are large items that require special handling.
We stand by the quality of our products. If you are not satisfied with your rug, you may request a return within 15 days of delivery. Our customer service team is always ready to assist you throughout the process.
Return requests must be made within 15 days of receiving your order.
Rugs must be unused, unwashed, clean, and free of dirt, stains, or odors. Products that show signs of use will not be accepted for return.
All original packaging, labels, and tags must be included.
Custom-made rugs (special sizes, colors, or designs made to order) are non-returnable, unless the item is defective or damaged.
In some cases, photo proof will be required to complete the return process.
If the return is due to a defect, wrong item shipped, or damage during delivery, we will cover all return shipping costs and send you a prepaid label.
If the return is due to customer reasons (e.g., change of mind, wrong size, or wrong color selected), the customer is responsible for return shipping costs.
Please note: Prepaid shipping labels must be used within 14 days of issue. Late returns may be refused.
If your rug arrives damaged, please contact us immediately with photos of the packaging and product. We will send a replacement at no additional cost.
For defective items, we offer a 30-day return policy. Refunds will be issued to the original payment method. You may keep the defective rug and do not need to return it.
We are not responsible for wrong size or color choices made by customers. Please review our size guide and product descriptions carefully before placing your order. If you are unsure, contact our support team for guidance before purchasing.
Approved refunds will be processed within 1–3 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method. Shipping fees (if any) are non-refundable.
To start a return, please contact our customer service at support@ruggaro.com with:
Your order number
Photos of the rug and shipping label (if applicable)
Reason for the return
Our team will guide you through the process and provide a prepaid label if eligible.
Cushioned foam rug pad gives you and your loved ones the perfect amount of support, while the non-slip surface keeps the rug in place.
Woven with a remarkably soft spillproof material that causes liquids to bead up so you can easily wipe spills away.
We offer each rug design in a variety of sizes, so you can find the perfect fit for your unique space.
Free of harmful chemicals and perfect for those with children or pets. Our low pile rug is hypoallergenic and limits collection of pet hair and dust.
ALL RUGS
ALL RUGS
ALL RUGS
